All orders will be processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped. Our customer service team will contact you if a delay in delivery is expected.
Our warehouses are located in China and we offer Worldwide Shipping from China to over 233 countries.
Tea products are under "Food" category, there are more restrictions on customs in different countries and we are currently offer shipping to the following countries:
Australia, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Germany, Greece, Finland, France, Hong Kong, Hungary, Indonesia, Ireland, Israel, Japan, Italy, Latvia, Lithuznia, Luxembourg, Malaysia, Malta, Myanmar, Netherland, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States, Vietnam.
We will update the available shipping countries from time to time. Please do not hesitate to raise enquiry if you are interested to purchase tea products but shipping location is not under the above list. We will try our best to fulfill product shipment to you.
Customs & Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Check the Status of the Order:
When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 2-4 days for the tracking information to become available.
If you have any queries on the order and delivery, please contact us at email@example.com with your name and order number, and we will look into it for you.
We will provide customer with an estimated time period of delivery. 一沁茶舍 YIQIN TEA HOUSE always make every effort to meet the stated delivery time frame. We believe our logistics service partners will always do their best to deliver products by the estimated time. However, we will not be held liability on late delivery since there are uncertain circumstances may cause delay in international shipping. We will try our best to follow up every cases to meet customer needs.
Provide Correct Delivery Address:
It is customer's duty to provide correct deliverable address details at the time of placing an order. In case the order cannot be delivered due to address issues, we will try out best to coordinate for the delivery but it may at customer own cost to redirect the delivery to the ultimate correct destination.
*P.O. Box address is not acceptable for delivery.