Return
一沁茶舍 YIQIN TEA HOUSE is committed to customer satisfaction. We accept returns for teapots and teaware products(non-tea products) sold at yiqinteahouse.com. Simply return the item to us within 30 days of receipt. Items should be returned in their original condition, packaging and all certificate, booklet and other accessories included in the package received have to be returned together as well. Customer is liable for the shipping cost incurred in the return shipment and a 10% restocking fee to cover our shipping cost and payment processing expenses charged by payment gateway.
We cannot accept returns or exchanges for tea products and any items that are used or items that have been washed, damaged, or otherwise altered. 一沁茶舍 YIQIN TEA HOUSE is not responsible for any item that we did not receive, damaged during the shipment of returns or that is not returned in accordance with the terms of our return policy. If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense.
To start a return, you can contact us at shop@yiqinteahouse.com. If your return is accepted, we’ll send you return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customer is liable for the shipping cost incurred in the return.
You can always contact us for any return question at shop@yiqinteahouse.com.
Damages and Issues
Please inspect your order upon reception, take photos for record and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and we will make it right at our cost.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like customized products (such as special orders or personalized items) and tea products. Please get in touch if you have questions or concerns about your specific item.
We are unable to offer refunds for all orders from purchased with COUPON CODE or our LAST CHANCE, SALE collection, FREE SHIPPING and FINAL SALE. The merchandise must be in its original condition with the original packaging. Items that have been used are not eligible for exchange. Shipping and handling charges are non-refundable. Customer is responsible for return shipping costs.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the order amount minus 10% restocking fee to cover our shipping cost and payment processing expenses charged by payment gateway. Please remember it can take some time for your bank or credit card company to process and post the refund.
Order Cancellation
Any order that has not yet been shipped can be cancelled and refunded, minus a 3.5% fee to cover payment processing expenses charged by payment gateway(VISA/MASTER/AMEX...... etc.).
